Refund Policy

1Try it first, pay later

The 7-day free trial asks for no credit card and is not a restricted demo: it produces real videos on 1 channel and really publishes to YouTube. You can find out whether the product works for you before paying anything.

That is why we can keep this policy simple — a refund should be the last resort, not the first step.

214-day unconditional refund

How many videos you produced in that time makes no difference. There is no way to find out whether the product works without using it.

3Pro-rata refunds on yearly plans

You can also end a yearly subscription after the 14 days. The calculation is:

• The months you used are charged at the same plan's monthly rate (a started month counts as a full one).
• That amount is deducted from what you paid, and the rest is refunded.

For example: you bought Creator yearly ($290) and used it for 3 months. 3 × $29 = $87 is deducted and $203 is refunded.

On monthly plans there is no refund after 14 days; when you cancel, the software keeps working in full until the end of the period you paid for and you are not charged again.

4How to request one

Write to destek@otonommedyam.com from the email address you used at checkout. We confirm receipt the same day, and within two business days at the latest.

The refund is processed by Paddle.com Market Ltd and returns to the payment method you used. It usually shows up in your bank within 5-10 business days; that part is not something we can speed up.

You can also raise the request directly with Paddle — the link at the bottom of your invoice takes you there.

5What we don't refund

Money you paid to third-party services. Language model, narration and similar services are paid directly to them; that money never passes through us, so we cannot refund it. You would need to take it up with the provider.

Equally, a channel being closed, not getting views, or not being accepted into a monetisation programme is not grounds for a refund — none of those outcomes are under our control. See Terms of Service, clause 7.

6Abuse

If the same person repeatedly buys and refunds, if a licence key is shared, or if a fraudulent payment method is used, we may decline the refund and stop selling to that customer. Beyond that we have no «not eligible» category.

Please write to us before raising a chargeback: the refund is something we would have given you anyway, while a chargeback puts our account at risk with Paddle.

7Your statutory rights

If you are buying as a consumer in the European Union or the United Kingdom, you have a 14-day right of withdrawal for digital products. This policy does not limit that right; the terms above are offered in addition to it, and whichever is more favourable to you applies.

If you are buying as a consumer in Türkiye, your rights under Law No. 6502 and your right to apply to a consumer arbitration committee are unaffected.